LAS VEGAS — The complaint was simple. The response was not.
On March 22, Ray Zorfold, founder of The Muck and self-described equal rights advocate for fully visible community cards, posted a screenshot of the ACR poker client with a pot indicator sitting directly on top of the 7 of spades like it paid rent there.
Polite. Specific. The kind of feedback a normal company files under “good note” and ignores for eighteen months.
ACR is not a normal company.
Phillip Nagy, CEO of WPN and the man ultimately responsible for where things appear on your screen, replied within hours.
Just let that sink in for a second.
He didn’t apologize. Didn’t say it was on the roadmap. He told Ray the pot covering the card is intentional, and that the intent is to be unforgettable. This is either the most unhinged customer service strategy in the history of online poker or a sign that Phil is playing a game nobody else knows the rules to. Probably both.
Ray naturally replied with an armed Pepe the Frog sniffing cocaine.
The banter went back and forth a few rounds
Phillip: I could also randomize on what card the pot covers to touch all the sensitive points.
Ray: Randomization sounds like a nice touch, only, can we bet on which card will be chosen?
Meanwhile, Snoopdoug chimed in with opinions. Phil again responded, apparently having decided the correct move was to push further.
But, apparently it DID bother Phil.
Ray provided this proposed “adjustment” placing the pot in a logical location, which Phillip posted with his reply….
You read that right.
The pot covering the card is not a retention mechanic. It is not an unhinged customer service strategy. ACR’s Top Dog went to development to verify a feature that tilts you, a paying customer, is there because it helps them catch bots and scrapers.
Apparently, it’s a feature not a bug.
Phil has not updated us any further.
The board is still covered by the pot.
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